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Information Return Systems Keeps Wanting to Restart during Setup

Follow these steps to resolve this error if restarting doesn't work:

  1. Hold down the Windows key + R on your keyboard to open the Run command.
  2. Type REGEDIT in the Open: field and click OK.
    • You may get a message asking “Do you want to allow this app to make changes to your device?” Click Yes.
  3. From the File menu, choose Export.
  4. Click Desktop on left side of screen.
  5. In the File name field, type REGBACKUP and click Save.
  6. On left side of Registry Editor window, expand HKEY_LOCAL_MACHINE, and then expand SYSTEM.
  7. Expand ControlSet001.
    • You may also have a 002 or 003. Start with 001.
  8. Expand Control.
  9. Scroll down, locate, and expand the Session Manager folder.
  10. On right side of screen, find the file titled PendingFileRenameOperations.
  11. Right-click on PendingFileRenameOperations, then choose Delete. Click Yes to confirm deletion.
  12. Repeat steps 7-11 for ConstrolSet002 and ControlSet003, if present.
    • The PendingFileRenameOperations file may not be present for ConstrolSet002 and ControlSet003. If not, continue to step 13.
  13. Close Registry Editor window.
  14. Try the installation or update again.